Privacy notice – PELIAS Norsk Skadedyrkontroll AS
Last updated: 20 April 2026.
This is an English translation of the Norwegian privacy notice. Translation published 7 November 2026.
1. Introduction
PELIAS Norsk Skadedyrkontroll AS (“PELIAS”, “we”, “us”) processes personal data in accordance with applicable data protection legislation, including the Norwegian Personal Data Act and the EU General Data Protection Regulation (GDPR).
This notice explains which personal data we process, why we process it and what rights you have.
2. Data controller
The controller responsible for the personal data is:
PELIAS Norsk Skadedyrkontroll AS
Dammenvegen 2, 2414 Elverum, Norway
personvern@pelias.no
3. Personal data we process
We may process the following categories of personal data:
- Name
- Address
- Telephone number
- Email address
- Customer and contract information
- Communications, including email, SMS and enquiries
- Information relating to properties and the services we provide
- Website usage data, including IP addresses, cookies and analytics tools
As a general rule, we do not process special categories of personal data (sensitive data), unless this is necessary and lawful.
4. Purposes and legal bases for processing
We process personal data for the following purposes:
- Providing and administering services
Legal basis: performance of a contract (GDPR Article 6(1)(b)). - Following up customer relationships and providing customer service
Legal basis: legitimate interests (GDPR Article 6(1)(f)).
Our legitimate interest is to provide good customer service and follow up the services we have delivered. - Responding to enquiries
Legal basis: legitimate interests (GDPR Article 6(1)(f)). - Improving our services and websites
Legal basis: legitimate interests (GDPR Article 6(1)(f)). - Marketing
Legal basis: consent (GDPR Article 6(1)(a)) where required. - Complying with legal obligations, such as accounting requirements
Legal basis: compliance with a legal obligation (GDPR Article 6(1)(c)).
5. Is providing personal data voluntary?
Providing personal data is voluntary.
However, certain information is necessary to enter into a contract with us. If this information is not provided, we cannot deliver our services.
6. Who we share data with
We share personal data only when necessary and within the limits of the law. This may include:
- IT system providers, such as CRM and operational systems
- Invoicing and accounting systems
- Analytics and marketing tools, such as Google Analytics and Meta
- Partners who provide services on our behalf
All providers process data in accordance with data processing agreements.
7. Transfers of personal data outside the EEA
If personal data is transferred to countries outside the EEA, for example when using Google or Meta, we ensure that the transfer complies with the GDPR by using:
- The European Commission’s Standard Contractual Clauses (SCCs)
- Or other approved grounds for transfer
8. Retention periods
We retain personal data for as long as necessary for the purpose for which it was collected:
- Customer relationships:
Personal data is retained for the duration of the customer relationship. After the relationship ends, data is retained for a limited period where necessary to comply with legal requirements or safeguard legitimate interests, such as documentation, follow-up and handling potential claims. - Accounting data:
Retained for five years in accordance with the Norwegian Bookkeeping Act. - Marketing:
Retained until you withdraw consent or opt out.
9. Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of data
- Request restriction of processing
- Receive your data (data portability)
- Object to processing
- Withdraw consent
You may also complain to the Norwegian Data Protection Authority (Datatilsynet) if you believe the processing breaches the rules:
www.datatilsynet.no
10. Cookies
We use cookies to:
- Improve the user experience
- Analyse traffic (Google Analytics)
- Personalise marketing (Google and Meta)
You can manage or withdraw consent through the cookie settings on our website.
11. Automated decisions and profiling
We do not use automated decisions or profiling that produces legal effects concerning you.
12. Security
We protect personal data through:
- Access controls
- Secure IT systems
- Encryption where necessary
- Procedures for handling incidents
13. Changes
We may update this privacy notice as needed. The updated version is published on our website.
14. Contact
Do you have questions about privacy or our processing of personal data?
personvern@pelias.no
Dammenvegen 2, 2414 Elverum, Norway
